These conditions of sale govern the sale of products marketed by Donoval. All contracts for the purchase of products concluded, through the website www.donoval.it and according to the procedures indicated therein, between the seller and the customer, will be governed by these General Conditions. All published prices are inclusive of VAT.

ACCEPTANCE OF SALES CONDITIONS
to. The contract stipulated between Donoval and the Customer must be considered concluded with the acceptance, even if only partial, of the order by Donoval, which reserves the right, at its sole discretion, to accept the order. Acceptance is considered tacit, unless otherwise communicated to the Customer in any way. By placing an order in the various ways provided, the Customer declares to have read all the information provided during the purchase procedure and to fully accept the general and payment conditions transcribed below.
b. If the Customer is a final consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and, in any case, keep these general conditions of sale, in compliance with the provisions of the Consumer Code (Legislative Decree no. 206/2005).
c. Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance, even partial, of an order.

PURCHASE METHOD
a. The Customer can only purchase the products in the electronic catalog of Donoval at the time of placing the order and viewable at https://www.donoval.it, as described in the relevant information sheets. Donoval reserves the right to modify the technical information of the products to adapt them to those provided by the manufacturers, without the need for any prior notice. It is understood that the image accompanying the description of a product may not be fully representative of its characteristics and may differ in color, size, accessory products shown in the figure. All purchase support information is intended as a simple generic information material, not referable to the real characteristics of each individual product.
b. Correct receipt of the order is confirmed by Donoval by means of an e-mail reply, sent to the e-mail address supplied by the Customer. This confirmation message will contain the date and time of receipt of the order and an ‘Order Number’, to be used in any further communication with Donoval. The message re-proposes all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the methods described in this document. The customer can also check the status of his order by accessing the web area dedicated to him under “Orders”.
c. In the event of non-acceptance of the order, Donoval undertakes to promptly notify the Customer.
d. All prices on the site are to be intended as prices to the public and, therefore, inclusive of VAT. Donoval reserves the right to change prices at any time, without prior notice. In the event that an incorrect and / or clearly derisory price is published, for any reason (error in our systems, human error, etc.), the order will be canceled, even in the case of initial validation.
e. The availability of the products at the time of the order are visible on the site https://www.donoval.it. Since the simultaneous access of many users-customers and the simultaneous possibility of “online” orders modify the availability of the product, Donoval does not guarantee the certainty of assignment of the ordered goods.
f. On certain products, subject to price promotions, Donoval reserves the right to accept orders by reducing the quantities, subject to communication and acceptance by the Customer, failing which the order will be considered canceled.

TERMS OF PAYMENT

a) PayPal
In case of purchase through the PayPal payment method, at the conclusion of the order the Customer is directed to the PayPal login page. The amount relating to the order is charged to the PayPal account at the time of order acquisition. In the event of cancellation of the order, both by the customer and in the event of non-acceptance by Donoval, the amount will be refunded to the customer’s PayPal account. Having requested the cancellation of the transaction, in no case can Donoval be held responsible for any direct or indirect damage caused by delay in the failure to release the amount committed by PayPal. At no time during the purchase process is Donoval able to know the Customer’s financial information. Since there is no data transmission, there is no possibility that this data will be intercepted. No Donoval computer archive contains or retains such data. For each transaction performed with the PayPal account, the Customer will receive a confirmation email from PayPal.

b) Credit card
We accept payments with all credit cards. By choosing to pay by credit card, each payment is processed with maximum security thanks to the use of advanced e-commerce technologies and SSL encryption systems to protect the personal data of users’ credit cards from unauthorized access. SSL (“Secure Sockets Layer) uses encryption to transfer data, which means that credit card details are not accessible to third parties.

DELIVERY METHODS
We remind you that shipping is always free. Orders received before 13:00 are prepared and processed the same day, otherwise the following day. Orders for which bank transfer has been chosen as a payment method are excluded, as the order is processed only after receiving the credit transfer. The delivery of the ordered goods is intended on the street level.
The delivery times of the ordered goods are indicated on the appropriate page on this site, they may be subject to variations due to force majeure or due to traffic and road conditions in general or by act of the Authority. Standard delivery, unless otherwise agreed in writing between the parties, will take place at the following times: from 9.00 to 18.00, every day, except holidays, from Monday to Friday.

Upon delivery of the goods by the courier, the Customer is required to check:

  • that the number of packages delivered corresponds to what is indicated in the order confirmation;
  • that the packaging is intact, not damaged or wet or, in any case, altered

Any external damage or the mismatch in the number of packages or information must be immediately reported to the courier making the delivery, putting the wording “withdrawal with reserve” on the appropriate accompanying document and indicating the type of defect found. In the specific case of a damaged package, write “withdrawal with reserve because the package is damaged”. Once the document features are available (without reserve) via signature on the courier’s document, the customer cannot make any objection about the exterior of what has been delivered.
Even if the packaging is intact, the goods must be checked within eight days of receipt. Any damage or hidden anomalies of the return must be reported in writing by registered letter with acknowledgment of receipt to the courier whose address is specified on the accompanying document.
Any report beyond the aforementioned terms will not be taken into consideration. For each declaration, the Customer assumes full responsibility for what is declared.

Donoval does not issue any invoice for the material shipped unless expressly requested by the customer. For the issuance of the invoice it is necessary to make an explicit request by e-mail, indicating the billing address including the tax code and / or VAT number. The lack of this information makes it impossible to generate the invoice. No change in the invoice will be possible after its issue. The invoice must be requested within 7 working days from the order confirmation.

RETURNS AND WARRANTY
All products marketed by Donoval are covered by the legal guarantee of 24 months for lack of conformity, pursuant to art. 129) of Legislative Decree no. 206/2005 (Consumer Code).
By virtue of the legal guarantee, Donoval is liable to the consumer (natural person acting for purposes unrelated to business, industrial, commercial, craft or professional activities), for any lack of conformity existing at the time of delivery of the product, so as required by art. 130 of Legislative Decree no. 206/2005 and within 24 months from the date of purchase.
To use the assistance, the Customer must keep the delivery note or the invoice that he will receive together with the purchased goods. The Customer can always download the receipts relating to his purchases from the website www.donoval.it, by accessing the reserved area.

COMPLAINTS
Any request must be addressed to Donoval and in particular to the email [email protected]

CONDITIONS

The conditions contained in this document may be modified by Donoval without prior notice and will be valid from publication on the website www.donoval.it